Negative Feedback: How to React

When setting up a forum to allow customers to leave support and feedback, you relinquish some control of your business. It can be frightening…but also rewarding. By allowing customers to leave feedback on your service or your products, you open yourself up to public opinion. You leave your business wide open, which can be reassuring […]

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Customer Feedback: What’s Your Motivation?

Customer feedback is essential, not only does it give the end-user a chance to reach out (both positively and negatively), it allows your company to react and grow. But, how do you see it? Is it a necessary evil? Something to take care of and move on? Or, do you see it as a chance […]

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